About Me

My photo
John Duffy is a free-lance, commentary coach captain based on the Sunshine Coast, Queensland, who offers a range of services to the coach and bus industry. He trains and assesses drivers and bus companies, and provides transport consultancy services. He authored the "Australian Bus and Coach Drivers Guide" as a training resource. He is the first ever Certified Passenger Professional, CILTA Professional of the Year and TLISC Road Transport Trainee of the Year.

Wednesday, 25 March 2015

INDUSTRY PROFILE: Des Peacock CPP*

In his own words ...

My current employment is with Journey Management, as a heavy vehicle trainer and Vicroads licence tester. I have been with Journey Management for almost 3 years, and previously with DECA as heavy vehicle trainer, in Altona.
Most of my transport experience comes from 14 years with AAT Kings Tours, starting off as a tour driver in Central Australia. Progressing from senior driver/ trainer, extended tour driver, national operations supervisor in Melbourne, to day tour sales consultant. All this gave me a fantastic overview to an always changing and exciting industry.

After moving to Ballarat approx 8 years ago, I continued to work in bus industry including Gold Bus and Davis Buslines.
In the past 4 years I have focused on training and developing skills in others and passing on my experiences. I enjoy the practical training and classroom theory.

Why be part of the Chartered Institute of Logistics & Transport Australia? It's great to be part of an organisation that recognises your achievement in the transport industry and assists with professional development in the transport and logistics industry.....
highly recommended to all my transport colleagues.



Monday, 26 January 2015

SkillDriver - a modern approach to becoming a Road Master

Recently, I was reminded by trainer colleague about a driving programme developed in the UK by Stephen Haley, I'd like to share:

SkillDriver

It recognises eight (8) comprehensive skills required for modern driving, based on the processes summarised in the diagram below:
[Image from "Mind Driving", p.37, used with permission]
The eight 8 skills are:  Knowledge and Beliefs      1. Beliefs
                                                                                         2. Sense of Danger
                                                                                         3. Rules and Regulations
                                       Thought Processes            4. Learning from Experience
                                                                                         5. Fitness Check
                                                                                         6. Observation
                                                                                         7. Risk Assessment & Control
                                        Physical Actions                 8. Vehicle Control

Modern Australian driver training incorporates concentrating on Rules and Regulations and Vehicle Control.  Learning from Experience may be enhanced by reading books and mentors/instructors.

SkillDriver
addresses a holistic examination and development of ALL the list processes.
These are more fully explained from the book "Mind Driving - News skills for staying alive on the road" and the SkillDriver website.

The book is available from UK for about AU$35 (including postage).







Tour Coach Services incorporates this model in specific training programmes.


Monday, 19 January 2015

Benefits of obtaining the Certificate III in Driving Ops (Bus) - Part 8

The benefits of drivers having a Certificate III for driving buses?
There are actually several good reasons from the perspective of the driver and the operator. They are as follows:

  • To provide recognized trade qualifications for drivers
  • Optimise road safety with low-risk techniques
  • Optimise driver efficiency using eco-driving techniques
  • Optimise corporate image of your bus and coach companies, schools and organisations
  • Satisfy Bus Operator Accreditation training compliance
  • Improve and maintain driver employment and retention
  • Negotiate lower insurance expenses for fleets and drivers
  • Avail corporate opportunities with industrial, commercial and mining clients

LAST WEEK: Negotiating lower insurance expenses for fleets and drivers

This final blog of the series addresses ....

8. Availing corporate opportunities with industrial, commercial and mining clients

Many major industrial and mining projects require occupational health and safety systems based on the AN/NZ 4801 and ISO9001 standards.

These projects are quite lucrative and are worthy of diligently pursuing.





In conjunction with modified vehicles (beacons, ROPS, HiVis, etc), having drivers qualified in (or even training towards) Certificate III Driving Operations (Bus), is a good indication of a bus company's commitment to safety. This is above the efficiency and economy requirements of the project companies.

This feature can greatly benenfit your procurement documentation to service industrial, commercial and mining customers.

Wednesday, 14 January 2015

Benefits of obtaining the Certificate III in Driving Ops (Bus) - Part 7

The benefits of drivers having a Certificate III for driving buses?
There are actually several good reasons from the perspective of the driver and the operator. They are as follows:

  • To provide recognized trade qualifications for drivers
  • Optimise road safety with low-risk techniques
  • Optimise driver efficiency using eco-driving techniques
  • Optimise corporate image of your bus and coach companies, schools and organisations
  • Satisfy Bus Operator Accreditation training compliance
  • Improve and maintain driver employment and retention
  • Negotiate lower insurance expenses for fleets and drivers
  • Avail corporate opportunities with industrial, commercial and mining clients

LAST WEEK: Improving and maintaining driver employment and retention

This week's blog addresses ....

7. Negotiating lower insurance expenses for fleets and drivers

Private commuications to insurance companies indicate that in the current climate, they do NOT recognise safety benefits of having a Certificate III.  This is something being addressed within the heavy vehicle training industry and the bus industry.

There are however public examples where reduced incidences (due to the introduction of training) can be used to negotiate lower insurance costs.


A prime example is the TLISC Chairman's Award 2014 recipient, De Bruyn's Transport (Tasmania). 



Utilising the initiative to upskill all drivers to a minimum Cert.III qualification, they were able to demonstrate substantial safety and operational savings to negioate with their insurers.  This was achieved while only 60% of their drivers had completed training (source: TLISC Awards for Excellence 2104 Program Guide). 

I am aware from personal communications with bus companies around Australia, that various insurance providers examine their contracts if genuine improvements are demonstrated.

This makes drivers who have these qualifications most valuable.


NEXT WEEK:  Avail corporate opportunities with
industrial, commercial and mining clients


Friday, 2 January 2015

Benefits of obtaining the Certificate III in Driving Ops (Bus) - Part 6

The benefits of drivers having a Certificate III for driving buses?
There are actually several good reasons from the perspective of the driver and the operator. They are as follows:

  • To provide recognized trade qualifications for drivers
  • Optimise road safety with low-risk techniques
  • Optimise driver efficiency using eco-driving techniques
  • Optimise corporate image of your bus and coach companies, schools and organisations
  • Satisfy Bus Operator Accreditation training compliance
  • Improve and maintain driver employment and retention
  • Negotiate lower insurance expenses for fleets and drivers
  • Avail corporate opportunities with industrial, commercial and mining clients

LAST WEEK: Satisfy Bus Operator Accreditation training compliance

This week's blog addresses ....

6. Improving and maintaining driver employment and retention


The most important 'asset' of any company, particularly bus and coach services, is the staff (ie. drivers).  Imrpoving and retaining good drivers is a constant issue with many bus companies.



Training and allowing drivers to qualify for a recognised trade skill is a worthy motivation for drivers to stay in the short term.


I'm often told by companies that the biggest problem with this is once the companies have invested in the time and costs of training drivers, they often leave.  (The desire for qualified staff to remain with a business is outside the scope of this blog.)


Training can often be subsidised by various government 
agencies, to minimise or completely offset costs.

Adequate training and recognition for skills by employers is also a great motivation for loyalty as well.

Drivers, bus company owners are lloking for the best.  Your positions will be more secure if you can reflect the skills and attributes reflected and maintained in the Cert.III qualification or better.

This qualification is not the end in itself. It is a means to an end, namely part of an ongoing process of self-improvement and professional development in the bus and coach industry.



NEXT WEEK:  Negotiate lower insurance expenses for fleets and drivers

Friday, 26 December 2014

Benefits of obtaining the Certificate III in Driving Ops (Bus) - Part 5

The benefits of drivers having a Certificate III for driving buses?
There are actually several good reasons from the perspective of the driver and the operator. They are as follows:

  • To provide recognized trade qualifications for drivers
  • Optimise road safety with low-risk techniques
  • Optimise driver efficiency using eco-driving techniques
  • Optimise corporate image of your bus and coach companies, schools and organisations
  • Satisfy Bus Operator Accreditation training compliance
  • Improve and maintain driver employment and retention
  • Negotiate lower insurance expenses for fleets and drivers
  • Avail corporate opportunities with industrial, commercial and mining clients

LAST WEEK: Optimiscorporate image of your companies & schools

This week's blog addresses ....

5. Satisfying Bus Operator Accreditation training compliance


Nearly every state and territory in Australia has a legal requirement for Bus Operators and their accreditation to maintain and improve the skills of drivers via some form of regular training programme.

For example, in Queensland, there are Operator requirements from Transport Operations (Passenger Transport) Act 1994, Transport Operations (Passenger Transport) Standard 2010, Section 20 "Ensuring drivers are trained in obligations under the Act", and other subordinate legislation.

The Cert.III Driving Ops (Bus) provides training and assessing of drivers, encompassing the Acts based on the jurisdiction operators service.

They can be individually contextualised to the suit the individual legal requirements of the bus company, school fleet or organisations.  (For instance, the legal needs of an exclusive school bus driver is different to a charity bus driver, tour coach operator, or long distance service driver.)

It incorporates accredited units of compulsory training and assessing for the actual operation of the vehicles, fatigue management laws, National Heavy Vehicle law, workplace health & safety, and much more.

Outsourcing of driver training offers an independent and consistent level of accredited skills, implemented by skilled trainers and resources. This is especially true for SME bus and coach fleets.



NEXT WEEK:  Improve and maintain driver employment and retention

Saturday, 20 December 2014

Benefits of obtaining the Certificate III in Driving Ops (Bus) - Part 4

Again, what are the benefits of drivers having a Certificate III for driving buses?
There are actually several good reasons from the perspective of the driver and the operator. They are as follows:

  • To provide recognized trade qualifications for drivers
  • Optimise road safety with low-risk techniques
  • Optimise driver efficiency using eco-driving techniques
  • Optimise corporate image of your bus and coach companies, schools and organisations
  • Satisfy Bus Operator Accreditation training compliance
  • Improve and maintain driver employment and retention
  • Negotiate lower insurance expenses for fleets and drivers
  • Avail corporate opportunities with industrial, commercial and mining clients

LAST WEEK: Optimisdriver efficiency using eco-driving techniques

This week's blog addresses ....

4. Optimise corporate image of bus and coach companies, schools and organisations

All buses and coaches carry visible corporate identifiers, including:

1. Legislative


    • Registration plates
    • Operator Accreditation numbers
    • Registration stickers
2. Operational
    • Fleet numbers
3. Marketing
    • Logos
    • Promotional advertising features
    • Contact details
Bad drivers and incidences always attract adverse publicity, and this is never advantageous.

As the old adage says, "Bad news travels fast", and no business wants a tarnished reputation.


We may encountered in any industry companies that have "bad names", and we all endeavour to prevent this in our own businesses.

Training drivers to the current highest level develops this.


NEXT WEEK:  Satisfy Bus Operator Accreditation training compliance